Frequently Asked Questions

Our clinicians are currently providing therapy sessions both in-person and online, via secure video conference software. In-person sessions are limited to clients who have been fully vaccinated against COVID-19. Online therapy sessions are available to clients who live anywhere in Georgia.

At the moment, most of our groups and classes are being conducted virtually.

Office location:
2801 Buford Hwy. NE, Suite T-60
Atlanta, GA 30329

•  Individual sessions are typically 50 minutes.
•  Group sessions are 90 minutes.
•  Longer sessions are offered upon request.

Rates for therapy vary between different staff at the center, but typically cost $150-$200 per 50 minute session.

Group sessions are typically $50-$85 per 90 minute session.

Payments can be made via credit card or HSA card. Your card information will be stored on our encrypted client portal and will be charged after each session.

NOTICE:

Under the No Surprises Act passed by Congress in 2021, you have the right to receive a “Good Faith Estimate” of expected charges of how much your medical care will cost.

The law requires health care providers to give patients who don’t have insurance, or who are not using insurance, an estimate of the bill for medical items and services.

You have the right to:

• Receive a Good Faith Estimate for the total expected cost of any non-emergency items or services. This includes related costs like medical tests, prescription drugs, equipment, and hospital fees.
• Make sure your health care provider gives you a Good Faith Estimate in writing at least one business day before your medical service or item. You can also ask your health care provider, and any other provider you choose for a Good Faith Estimate before you schedule an item or service.
• Dispute a bill that is more than $400 over your Good Faith Estimate.

Make sure to save a copy or picture of your Good Faith Estimate.

For more information about your right to a Good Faith Estimate, visit www.cms.gov/nosurprises or call 678-701-7246.

Our Center does not take insurance. We know the use of insurance can make counseling more accessible for some people, but the reality is it often creates more barriers than access. Here are a few reasons we limit our interactions with insurance companies:

• Insurance companies require a diagnosis and ask us to prove medical necessity, meaning they want us to say there is something wrong with you that needs to be fixed. We do not view you in this way. We view you as a human being with varied life experiences who is seeking support and assistance as you continue your healing journey.
• Insurance companies also mandate how we can engage in counseling. They do not pay for relationship counseling, sex therapy, art therapy, play therapy, hypnosis. meditation, and many other specialty areas of counseling that we believe are sometimes helpful tools in our toolbox. We can’t do our job effectively if we are being told by someone else what we can and can’t do.
• Reimbursement rates from insurance companies are less than 60% of our normal out of pocket fees. By accepting these rates we would need to see nearly twice as many clients per week to keep our doors open. Seeing that many clients means a lot more stress on our therapists, an increased risk of burn out, and it keeps us from giving you the quality of care we think you deserve.
• Reconciling insurance claims and payments is a full time job. To manage it we would have to hire additional administrative staff with no additional funding from the insurance company to support this position. Meaning we would need to raise our out of pocket rates even higher to cover the cost of filing insurance claims.

Though we do not bill to insurance directly, it is sometimes possible for the cost of sessions to be reimbursed by your insurance company. This is typically only available to those who have out-of-network (OON) benefits.

You can learn more by calling the behavioral health number on the back of your insurance card and asking these questions: Do I have coverage for out-of-network providers? What is the deductible I have to meet before my insurance starts reimbursing me for out-of-network providers? Will I be reimbursed for 100% of the cost of my sessions or just a percentage of the cost?

If your insurance has out of network coverage you can request reimbursement by submitting a superbill, a receipt that includes all of the information your insurance company will need about your therapist, the session, and your diagnosis. You can print out superbills at any time from our online HIPAA-compliant client portal.

If you have any questions about our policies regarding insurance please contact us using the form below and we will be happy to discuss and help you find a clinician that takes your insurance if that is your only option.

Sessions that are not cancelled within 48 hours of the scheduled appointment will be charged the full session rate.

Yes! The forms can be filled out through our HIPAA-compliant client portal.

When we schedule your first session, we will indicate which forms we need you to complete, so your therapist can review them before you meet.

Yes. During your initial session, we will ask if you have any other providers with whom you would like us to communicate (physicians, psychiatrists, dieticians, or former therapists). If so, we will ask you to sign a Release of Information form to allow us to communicate with these providers regarding your care.

Just reach out by phone or email and we will then set up your free 15-minute consultation!

Phone: 678-701-7246
Email: info@atlantaselfcompassion.com

Therapy is an investment of time, money and energy. It’s important that you find someone you work well with. During your initial consultation, we will explore your reasons for seeking therapy and what you want to get out of it.

We will also explain the style of therapy we offer. If it’s a good fit, we will set up your first appointment. If not, we will help connect you to someone who might be. Getting help with the right person is the most important thing.

Please note that text and email are not secure forms of communication and your confidentiality cannot be assured with those means.

If you are an existing client, you can access our secure client portal at any time:

If you have any problems or questions accessing the client portal, contact us and we will be happy to assist you.

Phone: 678-701-7246
Email: info@atlantaselfcompassion.com